Free client site maintenance is performed on Thursdays and Fridays from 9am-5pm CST; PLEASE SUBMIT ANY FREE MAINTENANCE REQUESTS Monday through Wednesday, in a single email, NO LATER THAN 5 pm CST.
Minor updates are usually done within a few hours, but if your free maintenance request hasn’t been performed by close of business on the Friday after you’ve requested it, PLEASE email me and let me know.
Any maintenance requests are added to my current job list and performed as they are received. Maintenance requests that are requested or expected before Thur/Fri will be subject to normal charges. This includes downloading the page[s] needing to be updated, maintenance of these pages and re-uploading the edited pages to your host. I WILL NOT BEGIN ANY REQUESTED WORK UNTIL THE QUOTED PRICE IS PAID. I regret having to resort to that, but my time is as important as yours.
Maintenance requests that are sent over several e-mails (or over several days) will be charged out at my regular rates of $30/per hour per request. What does this mean? Say you send me an email requesting four additional photos; I will respond with the appropriate charges. Once payment is made, I will add your request to my project list. If you then a request for three more photos (or whatever else you may require me to do), it is considered a new maintenance request and you WILL be charged accordingly.
Your inability to understand HHD’s policies and procedures IS NOT considered poor business practice on my part. I make a concentrated effort to explain every expectation and procedure to you before and during the creation of your project; my expectations of you as a client are VERY clear. I will not be held accountable if you fail to understand how the process works.
Maintenance Exclusions: Redesign of your website or repair of your website due to client error.
Because it is more difficult to comb through code to find someone else’s error, repairing any code that has been changed by anybody but High Heel Designs is $60/hr and billable in hourly increments.
